Cancellation & Refund Policy

1. Order Cancellation

You can cancel your order within 2 hours of placing it, or before it has entered our optical cutting lab, whichever is earlier. To request a cancellation:

• Send us a message on WhatsApp at 8369013101 with your Order ID.
• Call us directly to request immediate cancellation.

Once custom prescription lenses have been cut or the order has been shipped, it cannot be cancelled.

2. Returns Policy

We offer a 14-day try-on return policy for designer frames that are defective, damaged in transit, or incorrect.

• The frame must be unused and in the same condition that you received it.
• It must be in the original packaging with all protective sleeves, cases, and cleaning cloths intact.
• You must provide proof of purchase.

Note: Custom prescription lenses are fully customized to your unique prescription parameters. Therefore, lenses are non-refundable and non-returnable once cut and mounted.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.
• For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI.

4. Return Shipping

If the return is due to our error (defective or incorrect frame), we will arrange a reverse pickup at no charge to you. If a reverse pickup is not available in your area, we will reimburse you for the shipping costs up to a reasonable limit.

Need Help?

If you have any questions about cancellations, returns, or refunds, please reach out to us at 8369013101 or message us on WhatsApp.